Responsible Gaming

Last reviewed 14 October 2026

The house position

The gaming floor is one room on the first floor of a hotel. It isn't the reason the house exists or the largest part of the business, and it is open five evenings a week, closing at two. We would sooner a guest spent a long evening at one table and then went to bed than spent a short one badly, and staff on duty are instructed to act on that and to put it ahead of turnover.

The arrangements below are part of how the house is run. The same duty manager who signs for the linen signs for the floor, and the floor closes early whenever that manager judges it should.

Strictly adults

The age is 18 under Czech law and the house applies it without discretion. Photo identification is checked at the door on every visit, even the fourteenth visit of a fortnight's stay and even for people the staff know by name. A passport or a national identity card satisfies the door; a driving licence is accepted from Czech and EU holders. Nobody under 18 is admitted to the room for any reason, including to find a parent, and a member of staff will fetch the parent instead.

What the staff can arrange

Ask the duty manager at the desk, or any member of staff on the floor, and the following are set up on the spot and without discussion:

• A time limit. Name an hour and a member of staff will come and tell you it has arrived. If you prefer, they will do it twice, the first time half an hour earlier.
• A spending limit. Agree a figure at the desk and the floor will hold you to it for that evening or for your whole stay, as you choose.
• A break. Staff will hold your place for twenty minutes, or close it out entirely, whichever you ask for. Coffee in the salon is brought without being ordered.
• A quiet period. Ask to be kept out for a week, a month or the rest of your stay, and the door is told.
• Confidential self-exclusion. A longer arrangement, described below.

These cost nothing. Nothing about them is recorded where a third party could identify a guest, and how you are treated in the rest of the house stays the same.

Self-exclusion, in person at reception

Self-exclusion is arranged face to face at the reception desk in the hall, with the duty manager. You give your name, the two of you agree a period, and from that moment the door will not admit you for the length of it. You will be asked to confirm it in writing at the desk; that sheet is held in a locked drawer and is seen only by the people who work the door.

No third party is involved. Your name is not registered with anybody, passed to any body or scheme, or referred on to anyone. The arrangement is between you and this house; it is confidential, and staff will not mention it to companions, colleagues or family, including people travelling with you.

An arrangement cannot be lifted early by telephone or email. When the period is over, come back to the desk in person; nobody will ask you why.

No credit, and no cash machine

The house lends and advances nothing: no credit of any kind, no running slate, and no arrangement by which the hotel bill absorbs the evening. The building has no cash machine, whether on the gaming floor, in the salon or in the hall, and staff will not direct you to the nearest one. What you brought with you is what you have.

Signs worth noticing

People rarely notice these in themselves, so they are written down here:

• Going back for more money after deciding you would not.
• Playing longer than intended, more evenings than intended, or later than the hour you set yourself.
• Being unwilling to say to a companion how the evening actually went.
• Feeling that one more hour would settle the account with the day.
• Arranging the rest of the stay, including meals and sleep, around the opening hours of one room.
• Relief, instead of pleasure, when the floor is closed.

Any one of them is worth mentioning to the duty manager. A sentence is enough, and nobody will make a scene.

How the staff are trained

Everyone who works the door, the floor or the desk is trained before their first shift and again every year. The training covers the age check and how to carry it out without embarrassment, how to recognise the signs above in someone else, how to open a conversation that will not humiliate anybody, how to set a limit, and how to take a self-exclusion without asking a single question about it. Staff are told clearly that they will never be criticised for closing a table early or for refusing someone entry, and that they will be criticised for the opposite. Refusals and interventions are reviewed each month by the duty managers.

Staff may not use the gaming floor themselves, on duty or off it.

How to ask

Walk up to the reception desk in the hall and say so. When that feels hard, tell whoever is nearest on the floor or at the bar, and they will bring the duty manager to you in the salon, away from the table. You can also hand a note to the desk or leave one in your room, and someone will come to find you discreetly. Visitors who aren't staying in the house are welcome at the desk too, and the same arrangements are made for anybody who walks in off the square.